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Diabetes Trust Privacy Statement

At Diabetes Trust we recognise the importance of privacy protection. We have created this Privacy Statement to demonstrate our commitment to you, your privacy and to secure and trustworthy Internet commerce.

Types of Personal Information we collect

Generally, the only personal information we collect is contact details of representatives of:

  • customers,
  • prospective customers,
  • partners, and
  • other individuals interested in receiving information from Diabetes Trust.

This includes details such as their names, addresses, telephone numbers and email addresses. We also record information concerning transactions that individuals make or wish to make with Diabetes Trust and as well as information concerning customer preferences and satisfaction with Diabetes Trust’s products and services.

For more information, see below: What information do we collect online and why?

Diabetes Trust’s Compliance Commitment

Generally, Diabetes Trust will only collect personal information when necessary to provide a specific service or function. This includes Diabetes Trust product and event information and software upgrade information.

Where practicable, when this personal information is collected it is done so directly from the individual, either by phone, over the Internet or in person. We may also collect personal information indirectly such as where one customer representative gives us details of another customer representative.

Collection of personal information

Diabetes Trust will take reasonable steps to ensure that the individual is aware of:

  • Diabetes Trust’s identity and how to contact us,
  • their ability to gain access to their personal information,
  • the purposes for which the information is collected,
  • the organisations (or the types of organisations) to which Diabetes Trust usually discloses information of that kind,
  • any law that requires the particular information to be collected, and
  • the main consequences (if any) for the individual if all or part of the information is not provided.

If Diabetes Trust collects personal information about an individual from someone else, Diabetes Trust will take reasonable steps to ensure that the individual is or has been made aware of the matters listed above.

Use and Disclosure

Generally Diabetes Trust will only use and disclose personal information for the primary purpose for which it was collected. For example, personal information may be used to provide a specific service or function to individuals, to process requests and transactions, and to communicate marketing offers and information to individuals.

This may include providing personal information to external organisations or to our related companies where they are assisting us to provide a service or function. Where we do provide third parties with personal information, we have measures in place to ensure they do not use the personal information for any purpose other than providing the relevant service or function.

Diabetes Trust will only use or disclose personal information about an individual for a purpose other than the primary purpose (the secondary purpose) of collection if:

  1.  
    1. The secondary purpose is related to the primary purpose of collection; and
    2. The individual would reasonably expect Diabetes Trust to use or disclose the information for the secondary purpose; or
  2. The individual has consented to the use or disclosure; or
  3. If the information is not sensitive information and the use of the information is for the secondary purpose of direct marketing: it is impracticable for Diabetes Trust to seek the individual’s consent before that particular use; and
    1. Diabetes Trust will not charge the individual for requesting to not receive direct marketing communications; and
    2. the individual has not made a request to Diabetes Trust not to receive direct marketing communications; and
    3. in each direct marketing communication with the individual, Diabetes Trust directly advises the individual, or prominently displays a notice, that he or she may express their desire not to receive any further direct marketing communications; and
    4. each written direct marketing communication by Diabetes Trust with the individual (up to and including the communication that involves the use) sets out Diabetes Trust’s business address and telephone number and, if the communication with the individual is made by fax, telex or other electronic means, a number or address at which Diabetes Trust can be directly contacted electronically; or
  4. Diabetes Trust has reason to suspect that unlawful activity has been, is being or may be engaged in, and uses or discloses the personal information as a necessary part of its investigation of the matter or in reporting its concerns to relevant persons or authorities; or
  5. the use or disclosure is required or authorised by or under law; or
  6. Diabetes Trust reasonably believes that the use or disclosure is reasonably necessary for one or more of the following by or on behalf of an enforcement body:
    1. the prevention, detection, investigation, prosecution or punishment of criminal offences, breaches of a law imposing a penalty or sanction or breaches of a prescribed law;
    2. the enforcement of laws relating to the confiscation of the proceeds of crime;
    3. the protection of the public revenue;
    4. the prevention, detection, investigation or remedying of seriously improper conduct or prescribed conduct;
    5. the preparation for, or conduct of, proceedings before any court or tribunal, or implementation of the orders of a court or tribunal.

Data quality

Diabetes Trust will take reasonable steps to ensure that the personal information we collect, use or disclose is accurate, complete and up-to-date. If you believe that the information held is inaccurate please do not hesitate to contact the Privacy Officer below.

Data Security

Diabetes Trust will take reasonable steps to protect the personal information we hold from misuse and loss and from unauthorised access, modification or disclosure. Diabetes Trust stores personal information in various secure electronic storage facilities and paper-based files.Diabetes Trust will also take reasonable steps to destroy or permanently de-identify personal information if it is no longer needed for any purpose for which the information may be used or disclosed.

Openness

Diabetes Trust policy on our management of personal information is set out in this document, as may be amended by Diabetes Trust from time to time. To ensure you have a copy of the most current version of Diabetes Trust’s privacy statement, please refer to Diabetes Trust’s website: https://www.diabetestrust.org.nz/.

Access and Correction

If Diabetes Trust holds personal information about an individual, we will provide the individual with access to the information on request by the individual, except to the extent that:

  1. in the case of personal information other than health information-providing access would pose a serious and imminent threat to the life or health of any individual; or
  2. providing access would have an unreasonable impact upon the privacy of other individuals; or
  3. the request for access is frivolous or vexatious; or
  4. the information relates to existing or anticipated legal proceedings between the organisation and the individual, and the information would not be accessible by the process of discovery in those proceedings; or
  5. providing access would reveal the intentions of Diabetes Trust in relation to negotiations with the individual in such a way as to prejudice those negotiations; or
  6. providing access would be unlawful; or
  7. denying access is required or authorised by or under law; or
  8. providing access would be likely to prejudice
    1. an investigation of possible unlawful activity; or
    2. the prevention, detection, investigation, prosecution or punishment of criminal offences, breaches of a law imposing a penalty or sanction or breaches of a prescribed law; or
    3. the enforcement of laws relating to the confiscation of the proceeds of crime; or
    4. the protection of the public revenue; or
    5. the prevention, detection, investigation or remedying of seriously improper conduct or prescribed conduct; or
    6. the preparation for, or conduct of, proceedings before any court or tribunal, or implementation of its orders;by or on behalf of an enforcement body; or
  9. an enforcement body performing a lawful security function asks Diabetes Trust not to provide access to the information on the basis that providing access would be likely to cause damage to the security of the country.

However, where providing access would reveal evaluative information generated within Diabetes Trust in connection with a commercially sensitive decision making process, Diabetes Trust may give the individual an explanation for the commercially sensitive decision rather than direct access to the information.

If Diabetes Trust is not required to provide the individual with access to the information because of one or more of the above paragraphs Diabetes Trust will, if reasonable, consider whether the use of mutually agreed intermediaries would allow sufficient access to meet the needs of both parties.

If Diabetes Trust charges for providing access to personal information, those charges:

  1. will not be excessive; and
  2. will not apply to lodging a request for access.

If Diabetes Trust holds personal information about an individual and the individual is able to establish that the information is not accurate, complete and up-to-date, Diabetes Trust will take reasonable steps to correct the information so that it is accurate, complete and up-to-date.

If the individual and Diabetes Trust disagree about whether the information is accurate, complete and up-to-date, and the individual asks Diabetes Trust to associate with the information a statement claiming that the information is not accurate, complete or up-to-date, Diabetes Trust will reasonable steps to do so.

Diabetes Trust is obliged to provide reasons for denial or refusal of access to correct personal information. If you would like to access any personal information held by Diabetes Trust about you, please do not hesitate to contact the Privacy Officer below.

Identifiers

Diabetes Trust does not use identifiers such as Tax File Numbers to identify individuals.

Anonymity

Where lawful and practicable, Diabetes Trust will provide individuals with the option of not identifying themselves when providing personal information.

Transborder Data Flows

Diabetes Trust may transfer personal information about an individual to someone (other than Diabetes Trust or the individual) who is in a foreign country only if:

  1. Diabetes Trust reasonably believes that the recipient of the information is subject to a law, binding scheme or contract which effectively upholds principles for fair handling of the information; or
  2. the individual consents to the transfer; or
  3. the transfer is necessary for the performance of a contract between the individual and Diabetes Trust, or for the implementation of pre-contractual measures taken in response to the individual’s request; or
  4. the transfer is necessary for the conclusion or performance of a contract concluded in the interest of the individual between Diabetes Trust and a third party; or
  5. all of the following apply:
    1. the transfer is for the benefit of the individual;
    2. it is impracticable to obtain the consent of the individual to that transfer;
    3. if it were practicable to obtain such consent, the individual would be likely to give it; or
  6. Diabetes Trust has taken reasonable steps to ensure that the information that it has transferred will not be held, used or disclosed by the recipient of the information inconsistently with this Privacy Statement.

Sensitive Information

Generally Diabetes Trust does not collect sensitive information. In the event Diabetes Trust does wish to collect sensitive information however, we will not do so unless:

  1. the individual has consented; or
  2. the collection is required by law; or
  3. the collection is necessary to prevent or lessen a serious and imminent threat to the life or health of any individual, where the individual whom the information concerns
    1. is physically or legally incapable of giving consent to the collection;
    2. physically cannot communicate consent to the collection; or
  4. the collection is necessary for the establishment, exercise or defence of a legal or equitable claim.

Removal from Diabetes Trust Mailing Lists

Should you decide that you no longer wish to receive promotional and marketing material from Diabetes Trust, please advise as directed on the material you have been sent or via email, fax or letter being sure to include your name, address and contact details.

Complaints Management

Individuals are to direct all complaints to Diabetes Trust’s privacy officer.

To be removed from a distribution list:

  1. Diabetes Trust requires this request to be advised in writing via email, letter or fax.
  2. Diabetes Trust will notify all departments within Diabetes Trust to remove the individual from distribution lists.
  3. Diabetes Trust will advise the individual in writing that this request has been actioned.

To access information held by Diabetes Trust:

The individual is to advise Diabetes Trust in writing via email, fax or letter. (See below, Access to Personal Information held by Diabetes Trust)

Access to Personal Information held by Diabetes Trust

When an individual requests access to their personal information, Diabetes Trust will:

  1. take all reasonable endeavors to take action within 30 days of receipt of notification from the individual;
  2. require individuals to provide written notification to access personal information held by Diabetes Trust;
  3. evaluate the request for access to determine motivation for requesting access: e.g. is the request frivolous or vexatious?

For a valid request, Diabetes Trust’s privacy officer will:

  1. inform all relevant departments that this individual has requested to access the information held;
  2. consolidate all of the information;
  3. discuss with the individual how they would like to view this information:
    1. If personally, Diabetes Trust’s privacy officer and the individual will arrange a meeting time and place;
    2. If via letter / photocopies, Diabetes Trust’s privacy officer will prepare and send these to the individual.

Enquiries

If you require any further information or confirmation about this Privacy Statement or if you are concerned that Diabetes Trust is not complying with its privacy obligations in respect of your personal information, please contact:

Postal Address:PO Box 570
Palmerston North
e4440
New Zealand
Phone: (06) 357 5992
Fax: (06) 357 5993
Email: admin@diabetestrust.org.nz
Website: https://www.diabetestrust.org.nz/

In addition, please find below our statement relating to personal information collected online.

Protection and use of information collected on-line

Use and purpose of collected personal data

On our Web sites we only collect information relating to you with your permission. You may choose to reveal information to us if, for example, you register or complete a survey. Companies in the Diabetes Trust group may use the information internationally in connection with processing your inquiries and orders or to help improve our products and services. We would only share such information with third parties outside the Diabetes Trust group with your express permission or as required by law. It is used solely for the purposes described below.

Online security

Diabetes Trust supports secure online shopping using secure server technology, because we want your shopping experience to be simple and safe. There are state-of-the art security arrangements and facilities on Diabetes Trust sites to prevent security abuse. The secure server technology used on Diabetes Trust Store encrypts your personal financial information before it is transmitted over the Internet. This technology works best when the store site is viewed using a browser that supports secure server technology.

Privacy across the entire Diabetes Trust network

As a global company, Diabetes Trust operates a number of Web sites around the world. Any information that you submit to one of our sites in any one country or language may be sent electronically to a server for one of these sites in another country. As such, the information may be used, stored, or processed outside the country where it was recorded. We safeguard your privacy interests around the world by ensuring that the Diabetes Trust site adheres to our policies described in this statement.We bind our employees to observe your privacy and confidentiality rights.

What information do we collect on-line and why?

IP addresses

We may use your IP address to help diagnose problems, to administer our Web site, or to gather general demographic information.

Cookies

We use cookies to make your use of our online offering more enjoyable and to deliver personalised content. Cookies help us give you information that interests you, they save you having to reenter your password every time you visit our site, and help to keep track of your shopping cart. Cookies also allow us to better analyse our site traffic patterns so that we can improve our Web offering. We do not follow your browsing path outside of the Diabetes Trust site; Web partners that serve ads onto our Web site may also use their own cookies.

User registration

You may choose to fill out a registration form on our Web site with contact information. This information is used to send you requested information or products, to contact you with other product information, news, or promotions, and to learn more about our Web visitors.

E-mail addresses

If you give us your e-mail address, we may communicate with you via e-mail. However, we will not share your e-mail address with others outside the Diabetes Trust group of companies without your consent. You can choose not to receive e-mails at any time - for more details, read the Choice/Opt-out section below. Depending how your e-mail application is set up, information about you may be transmitted automatically when you send e-mail to Diabetes Trust.

Registration for third-party services at Diabetes Trust

At Diabetes Trust you can register for third party services. Those services are available through Diabetes Trust, but are provided by a third party, which is typically not affiliated with Diabetes Trust. When you sign up for one of these services, it may be necessary to transfer some of your Diabetes Trust.com registration information to this service provider. Also, if the service you chose requires your e-mail address to fulfill this service, we will also give your e-mail address to the service provider. This means we will pass your e-mail address to a service provider only in the event that you specifically asked for this service and the service cannot be provided without your e-mail address. For privacy practices and opt-out procedures of those service providers, refer to the individual privacy policy of the respective service provider.

"Send this to a friend" service

You can choose to forward information, a Web page, or link to someone else using our "Send this to a friend" e-mail service. In order to do that, you provide us with your e-mail address, as well as that of the recipient. This information is used only in the case of transmission errors and, of course, to let the recipient know who sent the e-mail. The information is not used for any other purpose.

Shopping

Our site includes order forms that you fill out to request information, products, and services. These forms collect your financial information, such as your banking details or credit card. We will only use this financial information that you submit solely for billing and payment purposes.

Online surveys

Occasionally we conduct online surveys. Our surveys may ask you for demographic information, such as postal codes or your industry sector. If the online survey collects contact data, we may use that data to send you further information only if we specifically asked for your permission in the survey. You are free to opt out of receiving future mailings at any time. For more details, read the Choice/opt-out section below.

Demographic and user profile data

We may use demographic or user profile data we collect to tailor your Web experience, showcase content that we think may interest you, and display information that matches your preferences. This data also gives us an insight into your needs and interests.

Choice / opt-out

Diabetes Trust gives you the choice to opt out at any time. You can opt-out of receiving communications from us whenever you like: now or at the point on our site where we request information from you.

Unsubscribe from Diabetes Trust newsletter

If you no longer wish to receive our free newsletter Diabetes Trust Newsletter, you can cancel your subscription at any time. Just send an e-mail message to admin@diabetestrust.org.nz with “Unsubscribe” in the subject field.

Removal from our registration database

If you wish to be removed from the Diabetes Trust’s Web registration database, please contact:

Postal Address:PO Box 570
Palmerston North
e4440
New Zealand
Phone: (06) 357 5992
Fax: (06) 357 5993
Email: admin@diabetestrust.org.nz
Website: https://www.diabetestrust.org.nz/

Removal from other Diabetes Trust e-mail lists

If you no longer wish to receive other information or promotional e-mails from Diabetes Trust, follow the opt-out instructions on the last e-mail you received.

Want to learn more? Contact Diabetes Trust for additional information.

Professional Development Limited Use of Information

Professional Development Limited reserve the right to access information on the website and in any database associated with the website for the purposes of testing and site support. At no time will Professional Development Limited submit details collected to any third party or use these details for contact and/or marketing without the permission of the website owner or client.